Privacy Policy Effective Date: 22/05/2025 Shakti Energy Solutions, a division of Shakti Pumps (India) Ltd., is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when using our website: https://www.shaktisolarrooftop.com. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and non-personal information:

1. Personal Information

• Full Name
• Email Address
• Phone Number
• Postal Address
• Company/Organization Name
• Any other details voluntarily submitted via contact forms or inquiries

1. Non-Personal Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring websites

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries or service requests
• To provide product information and customer support
• To process requests, feedback, or quotes
• To improve the functionality and user experience of our website
• To send promotional communications or newsletters (only with your consent)
• To ensure legal compliance and protect our rights

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Trusted service providers who perform services on our behalf (e.g., hosting providers, analytics tools)
• Legal or regulatory authorities when required to comply with applicable laws or lawful requests
• Internal divisions or affiliates of Shakti Pumps (India) Ltd. for operational purposes

All such third parties are required to maintain the confidentiality of your data and use it only for the purpose it was shared.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and tailor content. You may manage your cookie preferences via your browser settings. Disabling cookies may limit certain functionalities of the website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is entirely secure.

6. Your Rights and Choices

You have the right to:

• Access or review the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority if you believe your data rights have been violated

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to external websites not operated or controlled by us. We are not responsible for the privacy practices or the content of such third-party sites. We recommend reviewing their privacy policies separately.

8. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The revised policy will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact: Email: info@shaktisolarrooftop.com Phone: 9179999944 Address: Shakti Pumps (India) Ltd. Plot No. 401, Sector 3, Pithampur, District Dhar, Madhya Pradesh, India.